Filed under Business, Client Liaison, Commentary & Analysis, customer service, Marketing by FreelanceSwitch.com
The term customer service reminds me of wasted time spent on the telephone with some huge conglomerate that somehow messed up something I purchased. Right now I’m dealing with customer service for both my cable/TV company and my home/auto insu…
Continue Reading "Why Customer Service is So Important for Freelancers"Filed under client demands, client requests, customer service, Dealing With Clients, Freelance Stories, Managing Clients, unreasonable clients by Laura Spencer
We freelancers go to great lengths to keep our clients happy. After all, we want to be known for providing…
Continue Reading "What Hoops Will You Jump Through for Your Clients?"Filed under client relationship, communication, customer service, good customer service, Managing Clients, trust by Noelle
Miscommunication is a peril that we have to work to avoid in our daily lives not just as freelancers, but…
Continue Reading "First-Class Service: How to Spot What Clients Really Need"Filed under customer service, Get More Clients, get more gigs, good service, Managing Clients, Understand clients by Laura Spencer
Would you like to get more repeat business, positive references, referrals, and be genuinely appreciated by your clients?
Of course…
Filed under customer service, Freelance, How To's by Tevi Hirschhorn
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If you’re a freelance designer, or you work for another company, you got there not because you love business, but because you’re a designer at heart. The business side of things came as a necessary evil, but you really love nothing more than to doodle all day, mess around in photoshop, or bang out semantic code. There are a lot of traits of being a good designer which are counter-intuitive to being a good business person…
Continue Reading "Humble Freelancer, Assertive Businessperson – A How To"Filed under customer service, Freelance, How To's by Tevi Hirschhorn
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If you’re a freelance designer, or you work for another company, you got there not because you love business, but because you’re a designer at heart. The business side of things came as a necessary evil, but you really love nothing more than to doodle all day, mess around in photoshop, or bang out semantic code. There are a lot of traits of being a good designer which are counter-intuitive to being a good business person…
Continue Reading "Humble Freelancer, Assertive Businessperson – A How To"Filed under community management, customer service, new media, Social Media, Web 2.0 by Ariela Ross
As a professional in the field of new media and content on the Internet, I understand customer support & community management from the perspective of the receiving end. However, as a discerning consumer of many products/services, both virtual and &…
Continue Reading "The Importance of Customer Support & Community Management"Filed under Clients, content, context, customer service, freelancers, How to, opinion, Strategy, Web Designers by Walter
As web designers, we all seem obsessed by HTML5 and CSS3 at the moment. Endless posts, tutorials and discussion about them dominate the blogosphere. But how much are we learning that can be applied today? Don’t get me wrong. We all need to understand HTML5 and CSS3. And a lot of it can be used [...]
Continue Reading "Stop obsessing over HTML5 and CSS3"